This application converts user comments to articles in Knowledge base, and converts posts and comments in Community into regular tickets. It lets your agents receive and answer users’ comments posted in the Help Center directly to the agent’s interface.
Do you have a business community in VKontake?
This app will turn private messages by users of your community into Zendesk tickets and let your agents answer messages from VKontakte straight from the Zendesk ticketing system!
The days when your agents had to visit the Help Center to see what was going on are finally in the past. This app will catch all users’ comments to articles and posts in the Zendesk Knowledge base and Community and turn them into regular tickets.
Often, while using Help Center, users leave comments as a request for support, expecting to get prompt assistance. Such messages can be very important for your business and need a fast public or private reaction. Now agents can manage this flow from a single interface.
Agents occasionally forget to go to the Help Center just because the notifications about incoming activities are not always visible. This process is now 100% automated and aligned with agents’ KPI applied to the work with tickets.
Help us to test the app and make it even better.
MA, Chief Executive Officer
PhD, Head of Business Development