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Help Center to Support

This application converts user comments to articles in Knowledge base, and converts posts and comments in Community into regular tickets. It lets your agents receive and answer users’ comments posted in the Help Center directly to the agent’s interface.


Available in beta

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VkMessages

Do you have a business community in VKontake?
This app will turn private messages by users of your community into Zendesk tickets and let your agents answer messages from VKontakte straight from the Zendesk ticketing system!


Under construction

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Never miss a comment

'Help Center to Support' links the Help Center with the ticketing system!

The days when your agents had to visit the Help Center to see what was going on are finally in the past. This app will catch all users’ comments to articles and posts in the Zendesk Knowledge base and Community and turn them into regular tickets.

Answer and moderate

Reply to users or remove their content from the Help Center straight from the agent interface.

Often, while using Help Center, users leave comments as a request for support, expecting to get prompt assistance. Such messages can be very important for your business and need a fast public or private reaction. Now agents can manage this flow from a single interface.

Improve agents' productivity

All interaction with users in the Help Center are counted for agents as work with tickets.

Agents occasionally forget to go to the Help Center just because the notifications about incoming activities are not always visible. This process is now 100% automated and aligned with agents’ KPI applied to the work with tickets.

Start using ‘Help Center to Support’ in Beta!

Help us to test the app and make it even better.

Team

Kiryl

MA, Chief Executive Officer

Andrei

PhD, Head of Business Development

Oleg

IT Engineer

Subscribe for Beta